THE ORDERING, PRODUCTION & DELIVERY PROCESS AFTER YOUR ORDER IS TAKEN.
At Chubby Chubby, we take pride in making sure that every item made from us are of quality material, excellent workmanship & pay great attention to the smallest details. We appreciate your kind understanding that all orders placed have a minimum production lead time unless stated otherwise.
After you've place your order and proceed with checkout for payment, this is what will happen- we operate differently from other online stores, thats why we are special! Designed & made in Singapore with love! :D Orders will be processed 1-2 working days after successful payment. Working days do not include Saturday, Sunday & Public Holidays.
Customers who've chosen Paypal/ Credit Card method:
- After you've checked out your items, kindly proceed with Payment via Paypal.
- You will then recieve an email notification of your successful payment.
- We will proceed with processing your order.
Customers who've chosen Bank Transfer/ I-Banking/ ATM bank transfers
- After you've checked out your items, kindly proceed with the payment via your bank to our account
- OCBC ACCOUNT: 626-006431-001
- You will receieve an email notification on details on payment too ( We recommend to proceed with payment promptly just in case it slips your mind)
- After you've made the transfer, kindly either log in into your account to update us with a picture of your receipt if not your transaction number
- You will then recieved an email notification of your succesful payment
- Please note that your orders will only be processed only after your payment is successful
1) Order starts production (where the magic happens):
(With effect from September 2016)
The estimated lead time needed:
1 to 2 item (eg. Beansprout husk pillow, bolsters) - 1 to 1.5 weeks
2 & above (eg. Baby shower gift set) - 1.5 to 2 weeks
(We usually try finish your orders earlier than expected, please note that if you need your order earlier than the needed minimum production lead time, kindly e-mail us to check if it's possible, express charge may be applicable.
*If you need your item exactly in the 2 weeks, please choose Courier Delivery & inform us on your requests, so we can arrange delivery to you straight once we're done with your order (Regular shipping via Singpost takes time)
2) Order completed within the stated time - Now ready for packing (1-3 working days)
Customers who've opt for Courier delivery will be contacted to schedule delivery date & time via e-mail or SMS.
3) Order dispatched - You will receive an email notification of the status of your order.
Local Shipping -Singapore
Normal mail via Singpost - 2 - 5 working days
Registered mail via Singpost -2 - 3 working days
Courier Delivery- You will be contacted of the delivery date & time. Time slot available is only Weekday between either 2-6pm or 6-10pm.
International Shipping (Subjected to custom delays)
All international orders will be provided a tracking number to track their parcel. Once your order has arrived in your country, it will be passed on to an internal postal service. If you are not in when your package arrives, the carrier will leave a card containing details on where or how to pick up your order / rearrange delivery.
Registered mail via Singpost
Zone 1 : Malaysia & Brunei - 5-8 working days
Zone 2: (Asia Pacific except Australia, Japan & New Zealand) 7-10 working days
Zone 3: (Rest of the world) 10-20 working days
How will you receive your order depends on your choice of mailing.
Local Singapore Customers
If you've chosen Normal Mail, Registered Mail --> Orders will be mailed in polymer plastic mailing bags
If you've chosen Courier delivery --> Orders will be delivered in Chubby Chubby Paper bags (Best for gifting)
Courier Delivery -
Please note that only for gift sets orders, it will come in a Chubby Chubby Gift Box & Paper bag
If you order 1 item and opt for Courier delivery it will be packed in either a tissue wrapping or organza gift bag and in our paper bag for delivery.
All orders will be mailed in either polymer plastic mailing bags for smaller items, or shipping boxes. Gift sets will also be packed into organza gift bags into shipping boxes, please note that they will not be mailed in Chubby Chubby gift boxes.
Singapore- Local customers
Example- Your order of one item was placed on 1st July -> Payment & confirmation was made immediately on 1st July -> Order being processed (2 weeks) -> Order done by 15th July, now ready for packing to be delivered (1-3 working days) -> Order dispatched by 21st July -> takes about a week to reach you by 25th of July.
In this scenario, if you need your item by 16th of July, please choose Courier Delivery and indicate your request so we can make sure that item gets to you on time! If you need it earlier than 15th July, please let us know if it's possible and express charge will apply.